Welcome to Ever Stead Inc
These Terms and Conditions (“Terms”) govern your use of our website and services. By accessing our website or engaging with our services, you agree to comply with these Terms.
1. Services Offered
Ever Stead Inc provides a range of services, including but not limited to web development, graphic design, back-office support, customer support, and various business process outsourcing (BPO) services. Specific terms for each service are detailed in individual agreements or proposals.
2. User Responsibilities
Users are responsible for providing accurate information and maintaining the confidentiality of their account credentials. You agree not to use our services for any unlawful or prohibited activities.
3. Service Agreements
Engagements for specific services will be governed by separate agreements outlining the scope, timelines, pricing, and other relevant details.
4. Payment Terms
Payment terms are specified in the respective service agreements. Ever Stead Inc reserves the right to suspend or terminate services for non-payment.
5. Intellectual Property
Unless otherwise stated, all intellectual property rights for work produced by Ever Stead Inc remain our property. Clients may not use or distribute our materials without prior written consent.
6. Confidentiality
Both parties agree to maintain the confidentiality of any proprietary information exchanged during the course of the engagement.
7. Limitation of Liability
Ever Stead Inc strives to provide high-quality services but does not guarantee specific outcomes. We are not liable for any indirect or consequential damages arising from the use of our services.
8. Termination
Either party may terminate a service agreement as per the terms specified therein. We reserve the right to terminate services immediately in case of a breach of these Terms.
9. Modifications
We may update these Terms periodically. Continued use of our services after such changes constitutes acceptance of the new Terms.
10. Governing Law
These Terms are governed by the laws of the jurisdiction in which Ever Stead Inc is registered, without regard to its conflict of law principles.
Refund Policy – Ever Stead Inc
Overview
Ever Stead Inc is committed to customer satisfaction. This Refund Policy outlines the conditions under which refunds may be issued.
1. Service-Specific Refund Policies
Each service may have its own refund policy detailed in the respective agreement. Clients should review these terms carefully.
2. General Refund Principles
- Non-Performance: If we fail to deliver the agreed-upon service due to factors within our control, you may be eligible for a full or partial refund.
- Cancellation Before Commencement: If you cancel a service before work has begun, you may receive a refund minus any administrative fees.
- Cancellation After Commencement: If you cancel after work has started, refunds will be prorated based on work completed and expenses incurred.
- Unsatisfactory Performance: If you’re dissatisfied with our service, we’ll work to address the issues. If unresolved, a partial or full refund may be considered on a case-by-case basis.
3. Refund Process
To request a refund, contact our Customer Support team at [email protected] with relevant details and documentation. We will review your request and respond within a reasonable timeframe.
4. Refund Disbursement
Approved refunds will be processed using the original payment method. Processing times may vary depending on your financial institution.
5. Exclusions
Refunds are generally not provided for:
- Services delivered as per agreed terms and quality standards.
- Changes in your business circumstances affecting the need for the service.
- Issues arising from third-party services not provided by Ever Stead Inc
6. Policy Amendments
Ever Stead Inc reserves the right to modify this Refund Policy at any time. Changes will be effective upon posting on our website.
Contact Us
For any questions regarding our Terms and Conditions or Refund Policy, please reach out to our Customer Support team at [email protected]